Support

  • How To,  Support

    ShadowProtect ImageManager HeadStart Restore with HyperV

    If you are using StorageCraft ShadowProtect and ImageManager, here are the steps to recover a server to a Hyper-V environment. Background: ShadowProtect runs on each server you want to back up, and Image Manager manages the backup storage location. Image Manager can also run “HeadStart Restore” jobs. This basically keeps a VMWare (vmdk) or HyperV (vhd(x)) hard drive copy of your backup and restores each incremental backup to this hard drive, keeping it up to date (or as up to date as your policy defines, it may be 1 hour, 1 day or longer behind the server it is backing up).

  • Exchange,  IT,  Support

    Exchange 2013/2016 – There are more results available than are currently displayed – Solved

    There are more results available than are currently displayed in Exchange 2013 or 2016 ECP The Problem When you try to view Organisational Units or public folders and you have more than 500, not all are visible and you get the message “There are more results available than are currently displayed”. This is because Microsoft has limited the results to 500 and you cannot get more results. The Solution On the Exchange server navigate to the Exchange install folder then \ClientAccess\ECP.

  • Exchange,  General IT,  IT,  Support

    Exchange 2013 Uninstall Error – generating an offline address book

    “This mailbox server is responsible for generating an offline address book” I was trying to uninstall Microsoft Exchange 2013 after moving to Exchange 2016 but kept getting the error “This mailbox server is responsible for generating an offline address book” in the Readiness checks. I ran ‘Get-Mailbox – Arbitration’ to verify all the mailboxes had been moved. Nothing appeared to be pointing at the old server and I could not find any mailboxes on the server. In the end, I ran ADSIEdit and found under Configuration > services> Microsoft Exchange > First Organisation> Address List Container > Offline Address Lists that the Offline Address Book had a reference to the…

  • Exchange,  IT,  Support

    Exchange 2013 readiness check fails – The windows component Server-Gui-Mgmt-Infra isn’t installed on this computer

    I was trying to install Exchange 2013 SP1 on a freshly installed Windows 2016 server when I received an error running the Exchange 2013 readiness checks. Error: The Windows component Server-Gui-Mgmt-Infra isn’t installed on this computer and needs to be installed before Exchange Setup can begin. For more information, visit: http://technet.microsoft.com/library(EXCHG.150)/ms.exch.setupreadiness.ServerGuiMgmtInfraNotInstalled.aspx Exchange 2013 readiness error When clicking on the link for more information I received the helpful information: “Sorry, but we haven’t added content for this Exchange 2013 readiness check yet”.

  • General IT,  How To,  IT,  Support

    Solved – Dell PowerEdge R430 and installing Windows 2016 from USB

    Today I got a delivery of a new Dell PowerEdge R430 and needed to install Windows 2016 Standard on it. I downloaded the ISO from Microsoft and created a bootable USB pen using the Windows 7 USB/DVD Download tool, but Dell’s LifeCycle controller refused to recognise the USB drive. Dell, if you’re listening, please let us install from USB through the Lifecycle Controller ! The ISO was 5.47 Gb so would not burn to a standard DVD and I needed to deliver this server to my client the following day.

  • How To,  IT,  Support

    Draytek Router Firmware Damage – the router will die after reboot

    Draytek Router Firmware Damage If you have a DrayTek with Firmware Damage and a warning “the router will die after reboot” read on to learn how to resolve it. I have been flashing some DrayTek routers after I received an advisory from DrayTek about new critical firmware updates. The first few went as expected with minimal downtime until one, a DrayTek 2830, disconnected midway through the upload of the firmware. The web page of the router came back with an error “session disconnect”.

  • IT,  SBS,  Support

    Event ID 1500 1501 application event log spwebapp

    I have just been looking at a problem with IIS (OWA outlook web access and sharepoint http://companyweb were not responding) and remote access to the RDS server had stopped. The application event log was full of event ID 1500 and 1501 for the user spwebapp. The Windows SBS 2011 is running Exchange/OWA and IIS and has the remote gateway configured to redirect to the RDS server. I restarted the remote gateway service which fixed the remote access problem. The next problem was OWA and Company web not responding. I restarted IIS by running the IISreset from an admin command prompt but this didn’t change anything. As you can see the event were happening frequently…

  • General IT,  Support,  Windows Backup

    Windows 2012 Backup error 0x8004231F

    I recently had a server that had Windows Backup failing with the error (0x8004231F) “There is not enough disk space to create the volume shadow copy on the storage location” All the hard drives appeared to have plenty of space and the backup drives were new and also had plenty of space. I deceided to try and run the backup from the command line and while this also errored it gave a bit more detail Error code 0x8004231f