There are more results available than are currently displayed

There are more results available than are currently displayed in Exchange 2013 or 2016 ECP

The Problem

When you try to view Organisational Units or public folders and you have more than 500, not all are visible and you get the message “There are more results available than are currently displayed”. This is because Microsoft have limited the results to 500 and you cannot get more results.

The Solution

On the Exchange server navigate to the Exchange install folder then \ClientAccess\ECP.

By default it is in the following location:
“C:\Program Files\Microsoft\Exchange Server\V15\ClientAccess\ecp”

Find the web.config file, and make a copy of it,and then edit it :

Find the <appSettings> section and add the following key :

This will increase the maximum OU’s displayed to 1000. Set the value to something suitable for your needs.

It will look like this:

edit web config file — edit the web config file

Close and save the file.

Next, Navigate to the FrontEnd\HttpProxy\ecp folder.

By default it is in the following location:
C:\Program Files\Microsoft\Exchange Server\V15\FrontEnd\HttpProxy\ecp

Again, find the web.config file, backup and make the same changes, using the same value as before and save it.

You will probably need to close the ECP and reopen it if you have it open, but this should resolve the issue.

Unfortunately, I believe these changes need to be made again if you upgrade Exchange with any CU update, but hopefully, you’ll not see “There are more results available than are currently displayed” again.

If this helps you out please leave a comment below,

Thanks

Ian

6 Comments

DMG

August 19, 2019 at 16:15 Reply

I copied from the site and it caused an error on the page in Exchange 2013, I had to take out the comment to fix it. That’s what i get for being lazy. But great article and was the answer to my problem. Thank you much.

Ian

September 1, 2019 at 01:18 Reply

Hi DMG. Thanks for letting me know.
Looks like the double — has been reduced to a single – in the code for some reason in the comment.
I will investigate.

Ian

Mark

April 24, 2019 at 18:35 Reply

Solution works on Exchange 2016, CU 11. Thank you!

Ian

May 5, 2019 at 00:45 Reply

Hi Mark,

Thanks for letting us know. Pleased it helped you out.

Regards

Ian

fred

October 17, 2018 at 08:09 Reply

Thank you for the article it helped me solved the issue !
I did the change only in the file: C:\Program Files\Microsoft\Exchange Server\V15\ClientAccess\ecp\web.config

Ian

October 17, 2018 at 22:41 Reply

Thanks Fred. Glad it helped you out.
Ian