General IT

This version of System Recovery Options is not compatible with this version of windows

I was trying to repair a Windows Server 2008 R2 server and got an error at the System Recovery Options screen when booting from the Operating System DVD.

This version of System Recovery Options is not compatible with the version of Windows you are trying to repair. Try using a recovery disk that is compatible with this version of Windows

The error read “This version of System Recovery Options is not compatible with the version of Windows you are trying to repair. Try using a recovery disk that is compatible with this version of Windows.”.

The problem was that I was using the correct recovery disk, so why was windows reporting this.

In this case, the error is misleading and really meant that it could not find the windows installation. This is because the drivers for the RAID controller card was not included with the windows recovery disk.

To fix this problem you first need your RAID controller drivers on a USB drive plugged into the server. You may need to download the drivers from the hardware vendor of your server/raid controller card if you do not have them already.

Then boot the server from the Operating System DVD and Select Repair your Computer.

Repair your computer
Repair your computer

You will then get the error message mentioned above :

System Recovery Options
System Recovery Options

Click OK, and then select Install > Custom > Add Drivers

Select your driver
Select your driver

Click browse and select the folder where the drivers are located and click next.

You should see your driver listed

Driver selected
Driver selected

Click next and you should then see a list of the disk drives:

List of disk drives
List of disk drives

Now at this point DO NOT CLICK NEXT. We do not want to install windows (or at least I did not want to install windows, I want to repair windows).

So, instead, now the driver is loaded, click back, and close the window.

Now, click on repair and you should see your operating system listed in the System Recovery Options instead of the error message.

System recovery Options with OS
System recovery Options with OS

From here click next and continue to repair your system.

I hope this helps someone out. Please let me know with a comment if it does.

Thanks

Ian

2 Comments

  • Didier

    Hi Ian,

    I just want to thank you very very much as I had this issue on 2 servers (after monthly windows patching).
    Unfortunately it was on 2 physical servers, so each test I did, took a while for each reboot !!!

    You definitively saved my life, and thanks to Micro$oft again for their error message that is not related to the cause…
    I completely knew that I had to provide the Raid adapter card driver during the process, as I remember that it was often the case during installation of physical servers in the past…
    But here I never thougt that the only solution was to pass through the Install option first and go back to the Repair option.
    What’s a pain and a shame for an OS build by Micro$oft in 2008 !!!

    Regards.
    Didier.

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